A Shur-Lock Wildcat Storage FAQs
How do I rent a storage unit or parking space online?
Renting a storage unit or parking space online is the fastest and easiest way to rent! Just click on the RENT NOW button and select the storage unit or parking space size of your choice then click on RENT NOW again and you will be prompted to enter your move in date, personal information and credit/debit card information to complete the process. You will be required to e-sign the rental agreement. Please take note of your storage unit or parking space number and gate code assigned to your account on page one of the rental agreement. If you selected a same day move in date then you may take possession of the storage unit or parking space immediately. A copy of your executed rental agreement will be emailed to you.
What required information do you need to sign a rental agreement online?
You will need to provide us with your full name, address, mobile phone number, and email address. If you are a business then you will need to provide your business name in addition to the information listed above.
How do I rent a storage unit or parking space from your on-site kiosk?
Renting a storage unit or parking space at our on-site kiosk is fast and simple! Simply follow the prompts as a new customer and the kiosk will guide you through the leasing process. The kiosk accepts all major credit cards including Discover, MC, VISA and AMEX as well as cash or check. You may purchase a disk lock at the kiosk as well, but only during the renting process. Once you pay for the storage unit or parking space and e-sign the rental agreement, you will be given a printed receipt with your unit address and gate code. Please allow up to 5 minutes for the gate code to transmit to the key pad system before attempting access to the facility. If you have a question while at the kiosk, simply request assistance by clicking on the help button and a live person will 2 way communicate with you to assist you through the process. You will need your driver's license to rent from the kiosk.
How do I know how much storage space I will need?
You can use our storage space calculator right here on our website.
What are the gate access hours?
Gate access to the facility is from 5 a.m. to 10 p.m. every day of the week.
Do I need to provide my own lock?
We encourage tenants to bring their own locks at time of move-in. However, we also have disc locks available for purchase while renting a unit at our on-site kiosk. You are only allowed to install one lock to your storage unit. We highly recommend you use a disc lock and not a padlock.
Are there any items I am not allowed to store?
You cannot store explosives, flammable liquids, toxic materials, perishables, or animals of any kind. Please contact us if you have any questions regarding a specific item.
How do I receive my gate code after I lease a unit at the kiosk or online?
The gate code will be located at the top of page one of the rental agreement. Please take note of the gate code and unit number assigned when e-signing the agreement. You will also receive an email confirmation.
Do I need to sign a long term lease?
No way! We rent on a month-to-month basis!
Do I need to provide written notice if I wish to vacate my storage unit or parking space?
Yes, in accordance with your lease agreement, you are required to provide us with a fifteen (15) day notice prior to the last day of the month for which you wish to vacate. We do not pro-rate rent for tenants who vacate prior to the end of the month. You may email your notice to firstname.lastname@example.org. Please provide your full name, mailing address, phone number and unit address and the specific date you will move out of your unit/space.
What form of payments do you accept?
Online and by phone, we accept all major credit cards including Visa, MC, Discover and AMEX. You may also sign up for automatic payment through your credit card or ACH from your bank account. At our on-site kiosk, we accept a check, cash, all major credit cards or ACH from your bank account.
What fees are associated with the rental agreement?
Late Fee - $10 (Charged on the 6th of the month if rent is not paid)
Certificate of Mailing Fee - $5 (Charged on the 22nd of the month if rent is not paid)
Lock Removal Fee - $25 (Charged after the 31st day rent was due if rent is not paid)
Schedule Auction Fee - $75 (Charged after the 33rd day rent is due if rent is not paid)
Cancel Auction Fee - $20 (Fee to cancel the online storage auction)
How do I reach the manager?
You may call us at (636) 445-2531 Monday – Friday from 9:30 a.m. to 4:30 p.m. Sat - 9 a.m. to 2 p.m. or you may email us at email@example.com.